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The rules for Events Profiles can be modified. The options available to edit within a rule depend on the individual rule.

To edit an Events Profile Rule:

  1. Go to Configuration > Events Profiles and select the Events Profile for which you would like to edit the rules.
    Details of the selected Events Profile are shown at the right side of the screen.
  2. In the Rules tab, click Edit Rules.
    The rules for your chosen Events Profile are shown. Rules are grouped first by resource type (e.g. Adaptive Channel, Broadcaster, Source, etc.), then by error group (e.g. Usage, Configuration, etc.), and then by an error code. Rules that have already been modified are shown in the Custom list in alphabetical order, and rules in the Default list have default settings.
  3. Scroll through the list and click on the desired rule.

    Alternatively, you can use the search box at the top of the page to search for the desired rule.

    The Rule tab expands, showing the settings for that rule. (The options available to edit within a rule depend on the individual rule, see table below.)

  4. Edit the settings as desired.
    When you modify the settings, the rule is marked as "Not Saved" (indicated at the end of the rule's title).
  5. To save the changes, do one of the following:
    • Click Save at the top of the rule's tab.
      The rule is moved to the Custom list, and you remain on the Edit Rules screen.
    • Click Save at the top or bottom of the Edit Rules screen.
      The rules you modified are moved to the Custom list, and you are returned to the Rules tab of the Events Profiles screen, where the rules appear in the list under Modified.

To restore an Events Profile Rule to its default settings:

  1. Go to Configuration > Events Profiles and select the Events Profile for which you would like to edit the rules.
    Details of the selected Events Profile are shown at the right side of the screen.
  2. In the Rules tab, click Edit Rules.
    The rules for your chosen Events Profile are shown. Rules that have been modified are shown in the Custom list in alphabetical order, and rules in the Default list have default settings.
  3. Scroll through the list and click on the desired rule.
    The Rule tab expands, showing the settings for the rule.
  4. Click the Reset button at the top of the rule's tab.
    The rule is reset to its default settings, automatically saved and moved back to the Default list.

    When you click on the "Reset" button, the rule's settings are instantly reverted to their default settings and saved. You cannot undo this action.

The table below lists all of the potential parameters from all of the rules. There is also the option to reset rules to their default settings.

ParameterDescription
DisableSelect this option to disable the rule entirely, so that no Events will be logged for this rule. (If checked, the other rule options are no longer shown.)
Generate OK notificationSelect this checkbox if you would like notifications to be sent to relevant stakeholders when the object returns to an OK state.
Generate Error notificationSelect this checkbox if you would like notifications to be sent to relevant stakeholders when the object enters an error state.
Ignore object state for notification generation

Select this checkbox if you would like notifications to be sent to relevant stakeholders for all error Events regardless of whether the object was already in an error state. (When not selected, notifications are only sent when an object first enters into an error state.)

Track only, do not update object state

Select this checkbox if you would like Events to be logged for this rule without affecting the state of the object in ZEN Master.

ThresholdsEnter the threshold (or adjust the slider) to specify the thresholds for generating warning and error Events.
Event Type
  • Warning – select this option to generate warning Events. When this option is selected, fields are shown to specify the Escalation/De-escalation limits.
  • Error – select this option to generate error Events.
Escalation/De-escalation (for Warning Events)
  • Enter the number of Events (Event Count Escalation) that cause escalation from “warning” to “error” Events, and the window of time (Escalation/De-escalation Window) that is considered for escalation/de-escalation.
  • For rules that are governed by thresholds, enter just the window of time that is considered for de-escalation.

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