If you have selected the Allow pre-registered users only option you will need to manually pre-register the users as described below.
To pre-register a user:
In ZEN Master, go to Account Management > Users.
Click +Add.
In the Name field, enter a name for the user.
In the Email field, enter the user's email. This email must match the email registered in Okta.
Under Authentication Type, select Single Sign-on.
Click Save. The user will be created and added to the list of users. Notice that under the Single Sign-on column the status is "pending" until the user connects for the first time through Okta.
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