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 To log in to ZEN Master:

1. In your web browser, navigate to: https://<customer_id>.zen.zixi.com

    

   
   A user authentication window opens

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2. In the Email field, type your email address and in the Password field, type the password that has been provided by a Zixi representative.
3. Click OK

   . If your account is configured for SSO, then the Sign-in screen offers the option to either sign in through your SSO account or using ZEN Master credentials.
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   Once your email has been associated with an SSO account you are no longer able to login to that account using ZEN Master credentials.

   
   

4. To sign in using an SSO provider, click on the blue bar for the desired provider and follow the procedures for signing in using that service.

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   The first time that you sign in using an SSO provider you will need to activate the account using your existing credentials for that provider.

   
   

5. To sign in using ZEN Master credentials, 
   1. Click Sign In with ZEN Master credentials.
      The ZEN Master Sign In window is displayed.
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   2. In the Email field, enter your email address.
   3. In the Password field, enter the password that you received from your Zixi representative.

6. Click OK.

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   If you forgot you password you can generate a new password by clicking Forgot Password? > Send Email.