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To create an Incident:
- In the main navigation, click Sources or Zixi Edge Device/Broadcasters/Sources/Targets.
- In the History section of the desired source or target, click and drag on the graph to select a specific time period.
- Click the Open Incident button.
The Open Incident window is shown. - In the Add To section, select whether this is a New incident, or if you are adding to an Existing
- For an existing incident, in the Incident field, select the name of the incident to which you are adding this selection.
- For a new incident, in the Incident Name field, enter a name for the incident and select a Root Cause from the dropdown menu. The following options are available:
- Server network - the network where the Broadcaster resides.
- Client network - the network where the Target or Source resides.
- Broadcaster - indicates that although this is not a network related incident, a Broadcaster may be the root cause of the incident.
- Content analysis – the incident is related to errors detected in the audio and video content itself.
- Performance – the incident is related to performance issues.
- Other - the incident is related to other issues.
- Click Save and then click Close in the confirmation window.
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